Privacy Policy
Personal Data Processing Policy
1. General Provisions
The management of the website https://iwis.io (hereinafter – the “Website”) is carried out by TOV “IWIS UKRAINE”, EDRPOU code 41431069, a legal entity registered and operating in accordance with the legislation of Ukraine (hereinafter – the “Company”).
This Privacy Policy defines the procedure for processing and protecting personal data that users provide when using the website.
2. What Data We Collect
If you visit the website https://iwis.io, we may collect the following information about you:
| What We Collect | Purpose of Collection |
|---|---|
| Information you voluntarily provide to us: including your name, email address, phone number, or text message in the feedback form. |
1. To be able to contact you upon your request, provide consultation, or answer questions. 2. For further communication regarding services you are interested in, as well as to improve the quality of our work. |
| Information about how you interact with the IWIS website: including device type, browser, IP address, system language, country, time of visit, and viewed pages. Some of this information is collected automatically using cookies or similar technologies. |
1. To ensure stable operation of the website and its technical improvement (e.g., usability/navigation analysis). 2. For visitor analytics and content optimization. 3. For marketing and advertising purposes - displaying relevant information about our services. |
| Additional data: which you may provide in correspondence with us (for example, if you send a request by email or via the form on the website). |
1. For processing your request. 2. For internal communication and quality control of service. |
The Company does not collect and does not process information, the processing of which requires special grounds according to the legislation of Ukraine, namely: data on racial or ethnic origin, political, religious or ideological beliefs, membership in political parties or trade unions, criminal records, health status, sexual life, biometric or genetic data (in accordance with Article 7 of the Law of Ukraine “On Personal Data Protection”).
3. Processing and Storage of Personal Data
The processing and storage of provided personal data are carried out on secure servers of the hosting provider, which ensures an appropriate level of security and compliance with the requirements of the legislation of Ukraine and the EU (GDPR).
The data provided by users are processed using technical and organizational means that guarantee their integrity, confidentiality, and protection against unauthorized access.
Data may be stored on servers located within the European Union or other jurisdictions that provide an appropriate level of personal data protection.
We use verified hosting providers (for example, Amazon Web Services, Google Cloud, or others with a similar level of security).
4. Personal Data Storage Period
Personal data is stored for the time necessary to achieve the purpose of its processing, or until the user withdraws consent.
After the purpose is achieved or a deletion request is received, the data is deleted or anonymized in accordance with the company’s internal procedures.
5. Deletion of Personal Data
To delete their personal data or withdraw consent for its processing, the user can contact the company via email: info@iwis.com.ua.
6. Cookie Files
What is a cookie?
Cookie files are small text files that are stored on your device when you visit the website https://iwis.io.
They help the website remember your actions, settings, and preferences to improve the usability and operation of the resource during subsequent visits.
What cookies do we use and why?
- Necessary (strictly necessary / technical cookies)
Ensure the correct operation of the site and its main functions.
For example: they recognize your browser type, allow you to submit forms or save technical sessions. - Analytical / statistical cookies
Allow us to understand how users interact with the site, which pages they visit most often, and how to improve content or structure.
We may use tools such as Google Analytics or other web analytics systems. - Functional cookies
Allow remembering your choices and settings (for example, the selected site language or region) to make the site more convenient to use. - Advertising and marketing cookies (third-party)
Used to collect anonymized information about your interests and page visits.
This helps to show you more relevant advertisements and offers, as well as analyze the effectiveness of advertising campaigns.
Such cookies may be installed by third-party services, for example, Google Ads and others.
How to manage cookies
You can independently control or delete cookie in your browser settings.
A cookie banner is also available on the IWIS website, where you can accept or reject the use of certain cookie categories.
Disabling cookies may affect the correct operation of some site functions, but does not limit access to the main information.
7. Security of Minors
Our website is not intended for use by individuals under the age of 18. We pay special attention to children’s safety and urge parents to explain the rules of using the internet to them, including the need for caution when providing any personal data online.
8. Data Transfer to Third Parties
We do not transfer personal data to third parties, except in cases where it is:
- explicitly provided for by law;
- necessary for fulfilling obligations to the user;
- carried out with the consent of the user himself.
We value the privacy of every user and take all possible measures to protect personal information.
Links to Other Resources
The website may contain links to external websites that belong to third parties. We do not control the content or privacy policies of such resources, so we advise you to familiarize yourself with their rules before providing personal data.
9. Confidentiality of User Activity
Information about user activity on our website (including traffic data or email) is not disclosed to third parties and is protected according to current legislation.
10. Protection of Personal Data
We apply modern technical and organizational security measures to prevent unauthorized access, loss, or disclosure of personal data.
Access to data is granted only to authorized employees who are obliged to maintain confidentiality.
11. User Rights
The user has the right to:
- get access to their personal data;
- demand their update or deletion;
- withdraw consent to the processing of personal data at any time.
12. User Rights Regarding Personal Data
We respect the rights of every user regarding their personal data. In accordance with the Law of Ukraine “On Personal Data Protection,” you have the right to:
- Receive information about which personal data we process, from which sources they were obtained, for what purpose, as well as where the owner or administrator of this data is located.
- Find out to whom exactly your personal data may be transferred (to third parties, partners, etc.) and under what conditions.
- Get access to your personal data and a copy of the information we have about you.
- Demand correction, update, or deletion of personal data, if they are inaccurate, outdated, or processed without sufficient legal grounds.
- Object to the processing of your personal data at any moment, if such processing is not mandatory by law.
- Withdraw your consent to the processing of personal data – after which we will cease processing to the extent possible in accordance with the law.
- File a complaint or appeal to the Parliament Commissioner for Human Rights or to the court, if you believe your rights have been violated.
- Receive information about the mechanism of automated personal data processing (if carried out), and also demand an explanation of the essence of the automated decision.
To exercise your rights, you can contact us via email, specified at the end of this Policy.
13. Contact for Personal Data Issues
To obtain access, make changes or delete your personal data, withdraw consent for their processing, as well as in case of any questions, remarks, or claims regarding the processing of your personal data, you can contact us at: info@iwis.com.ua, Ukraine, Kyiv, Senator Business Center, 32/2 Kniaziv Ostrozkykh St..
