{"id":2816,"date":"2025-10-24T15:12:18","date_gmt":"2025-10-24T15:12:18","guid":{"rendered":"https:\/\/iwis.io\/?post_type=portfolio&#038;p=2816"},"modified":"2025-11-12T13:12:34","modified_gmt":"2025-11-12T13:12:34","slug":"edenred","status":"publish","type":"portfolio","link":"https:\/\/iwis.io\/en\/results\/edenred\/","title":{"rendered":"The model helps Edenred build long-term relationships and retain valuable contracts"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false,"footnotes":""},"portfolio_category":[112],"portfolio_tag":[114,105,106,107],"class_list":["post-2816","portfolio","type-portfolio","status-publish","hentry","portfolio_category-business-intelligence-bi","portfolio_tag-business-intelligence-bi","portfolio_tag-custom-software-development","portfolio_tag-e-commerce","portfolio_tag-ui-ux-design"],"acf":{"portfolio_project_image":2833,"portfolio_project_description":"Edenred is not just a fintech company, but a global leader in payment solutions for businesses. For many years, the company has been changing the approach to corporate life for millions of people.  ","portfolio_project_tags":[114,105,106,107],"portfolio_project_url":"","portfolio_categories":[112],"portfolio_featured_project":false,"portfolio_about_label":"About the project","portfolio_about_title":"The company now identifies high-risk customers in a timely manner.","portfolio_about_description":"Edenred is not just a fintech company, but a global leader in payment solutions for businesses. For many years, the company has been changing the approach to corporate life for millions of people. The brand's mission is to help improve team performance and take care of employees. Edenred's digital platforms cover more than 60 million users in 45 countries. They also bring together a network of more than 2 million partners, creating an ecosystem. Well-known products such as Ticket Restaurant and Edenred make employees' daily lives easier and business processes more transparent.     \r\n","portfolio_about_problem_title":"Client Challenges and Needs:","problem_item_text_default":"<span style=\"font-weight: 400;\">The client requested to reduce the outflow of corporate clients and increase the retention rate of B2B contracts. Edenred has a huge customer base, but the lack of a solution for early detection of risky users prevented it from taking proactive action. <\/span>\r\n\r\n<span style=\"font-weight: 400;\">The main challenges facing the IWIC team were:<\/span>","portfolio_about_problem_items":[{"portfolio_about_problem_item_text":"the need to build a predictive mechanism that would analyze data and generate clear signals;"},{"portfolio_about_problem_item_text":"the lack of a tool to identify high-risk customers at an early stage;"},{"portfolio_about_problem_item_text":"the need to automate decision-making processes;"},{"portfolio_about_problem_item_text":"the importance of retaining valuable long-term contracts."}],"problem_item_text_default_second":"<span style=\"font-weight: 400;\">The customer's main goal was to transform data analytics into a customer retention system that would work quickly and efficiently.<\/span>","portfolio_about_problem_image":2833,"portfolio_details_label":"Project details","portfolio_details_title":"Key facts about the project","portfolio_details_cards":[{"portfolio_details_card_type":"text","portfolio_details_card_title":"5 months","portfolio_details_card_image":null,"portfolio_details_card_text":"Project duration"},{"portfolio_details_card_type":"text","portfolio_details_card_title":"Medium","portfolio_details_card_image":null,"portfolio_details_card_text":"Project size:"},{"portfolio_details_card_type":"image","portfolio_details_card_title":"","portfolio_details_card_image":5492,"portfolio_details_card_text":"Project complexity"},{"portfolio_details_card_type":"text","portfolio_details_card_title":"Completed","portfolio_details_card_image":null,"portfolio_details_card_text":"Project status:"}],"portfolio_team_label":"Our team:","portfolio_team_members":[{"portfolio_team_member_text":"Project Manager"},{"portfolio_team_member_text":"\u0412usiness Analyst"},{"portfolio_team_member_text":"Data Engineer"},{"portfolio_team_member_text":"2 Data Science Engineers"},{"portfolio_team_member_text":"Data Analyst"},{"portfolio_team_member_text":"DevOps Engineer"}],"portfolio_solution_items":[{"media_type":"image","gif_image":null,"static_image":2834,"solution_label":"How we solved the client's problem","solution_title":"Thanks to the model we created, Edenred can respond to risks before they start to affect the business","solution_points":[{"point_text":"<span style=\"font-weight: 400;\">Predicting user churn minimizes losses and helps manage B2B contracts effectively.<\/span>","point_has_bullet":false},{"point_text":"<b>Our approach:<\/b>\r\n\r\n<span style=\"font-weight: 400;\">Our work with Edenred began with a deep dive into the business context. Together with their team, we conducted a series of strategic workshops. This allowed us to identify key hypotheses, set goals, and agree on the main steps. After that, our specialists developed a model that would work for real business tasks. We implemented a flexible data pipeline. Compliance with GDPR requirements became an important part of the project. We ensured the anonymization of customer data so that its processing outside the EU jurisdiction would be safe and legal. <\/span>\r\n\r\n<br style=\"font-weight: 400;\" \/><br style=\"font-weight: 400;\" \/>","point_has_bullet":false}],"button_text":"","button_url":""},{"media_type":"image","gif_image":"","static_image":2835,"solution_label":"","solution_title":"Work results:","solution_points":[{"point_text":"<span style=\"font-weight: 400;\">Working on the Edenred project was challenging but interesting at the same time. The churn prediction model we created was seamlessly integrated into the company's internal processes and began to respond quickly to risk signals.\r\n<\/span>\r\n\r\n<span style=\"font-weight: 400;\">Our main results:<\/span>","point_has_bullet":false},{"point_text":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">the accuracy of forecasts has increased thanks to adapted business metrics and relevant functions;<\/span><\/li>\r\n<\/ul>","point_has_bullet":true},{"point_text":"<ul>\r\n \t<li><span style=\"font-weight: 400;\">high-risk customers are identified at an early stage, allowing for timely intervention;<\/span><\/li>\r\n<\/ul>","point_has_bullet":true},{"point_text":"<ul>\r\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">full GDPR compliance ensures secure data processing and adherence to international standards.<\/span><\/li>\r\n<\/ul>","point_has_bullet":true},{"point_text":"<span style=\"font-weight: 400;\">Our work provided the client not only with an analytical tool, but also with a key element of their business development and customer retention strategy.<\/span>\r\n\r\n<br style=\"font-weight: 400;\" \/><br style=\"font-weight: 400;\" \/>","point_has_bullet":false}],"button_text":"","button_url":""}],"portfolio_results_slider_type":"desktop","portfolio_results_mobile_images":null,"portfolio_results_desktop_images":[{"portfolio_results_desktop_image":2836},{"portfolio_results_desktop_image":2837},{"portfolio_results_desktop_image":2836},{"portfolio_results_desktop_image":2837},{"portfolio_results_desktop_image":2836},{"portfolio_results_desktop_image":2837},{"portfolio_results_desktop_image":2836},{"portfolio_results_desktop_image":2837}],"portfolio_show_feedback_button":false,"portfolio_feedback_preview_image":null,"portfolio_feedback_video_url":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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